Frequently Asked Questions

Where is my order confirmation email?

We'll send you 2 emails after you place your order: an order confirmation email right after checkout, then a shipping confirmation email once your package ships.

If you haven't received your order confirmation email, please check your spam or junk folder first.

If you used your phone number instead of your email address at checkout, you won't receive a confirmation email.

Please contact our Customer Service team with the email address you'd like added to your order so you can receive your shipping confirmation and tracking number.

How long does it take for my order to ship?

Please allow 2–3 business days for us to process and ship your order after it's placed.

You'll receive a shipping confirmation email with your tracking number as soon as your order leaves our fulfillment center.

How long does delivery take?

Delivery usually takes 5 business days after your order is processed. If an item has limited stock, please allow an extra 2–3 business days.

Rest assured, we do everything we can to get your order to you as quickly as possible.

Can I change my shipping address?

If you made a mistake when entering your shipping address, you can still change it before your order ships.

In some cases, minor address changes can be made after the order has shipped.

Please contact us as soon as possible if you need to update your address.

Contact Us

We'd love to hear from you! If you have a question, need help, or just want to say hello, feel free to reach out using the details below.

Email us
contact@norvexiaworld.com

Please allow 24–48 hours for a reply to your email.

Customer Service Hours
Monday – Friday: 9 AM – 6 PM ET
Saturday: 10 AM – 4 PM ET
Sunday: Closed

You can also fill out the contact form below and we'll get back to you as soon as possible.